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Cookies Policy

Cookies Policy


This website is operated by Direct Life & Pension Services Ltd.  We maintain this website (‘our website’) for our customers (‘you’).

We are committed to protecting the privacy of visitors to our website. This Privacy & Cookies Policy is designed to let you know what data we collect about you, how we store it and how we use it.

By visiting our website you are accepting the practices described in this Privacy & Cookies Policy. Any dispute you have regarding privacy is subject to this Privacy & Cookies Policy and the terms and conditions.

Information We Collect and How We Use It

2.1 Personal Information

If you decide to apply on-line for a product or service or for a quote on a product or service offered by us, you may be asked to provide personal details (for example your name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).

Your personal information may be held by us on computer or manual files and will be used for administration purposes (including carrying out customer surveys, claims handling and fraud prevention) as well as for the provision of insurance cover.

We may monitor usage of the website including how many times you visit, which pages you go to and traffic data.  We also use Google Analytics to help us understand how visitors engage with our website and for fraud prevention. To find out more about Google Analytics please click here

Insurers share information with each other through a ‘register of claims’ in order to prevent fraudulent claims. If you make a claim, any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided in paragraph 2.4. below.

2.2 Cookies

What are cookies?

Cookies are small text files stored on your computer when you visit some web sites. To use our website properly, you need to have cookies enabled.

Cookies are commonly used on the Internet and do not harm your computer system. We don’t store personally identifiable information such as name, address or your payment details in cookies we create.  However, we do use encrypted information gathered from them to help improve everyone’s experience of our site.  For example, the cookies often help us to identify and resolve errors.

We’re giving you this information to make sure we’re open and clear about your privacy when using our website.

How we use cookies

Your computer, tablet or mobile phone will need to be able to accept cookies, as we can only provide you with certain features of this website by using them.

If you’d prefer to restrict, block or delete cookies, you can use your browser to do this.  Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.  Please be aware that if you block all cookies, this website (and many others you visit) will cease to work for you.

Here’s a list of the main types cookies we use, and what we use them for.

Type of Cookie

Purpose of Cookie

Session cookies (sometimes called phpsessid)

This type of cookie allows our web servers to respond to your actions on the website, such as moving through online forms or browsing the website. The website wouldn’t work for you without it.

Analytics cookies (sometimes called utma, _utmz)

These cookies enable the function of Google Analytics or other analytics software. This software helps us take and analyse collective visitor information such as browser usage, new visitor numbers and response to marketing activity. That information is not held at individual customer level and helps us to improve the website and your experience, and to ensure our marketing campaigns are relevant.

Third party referral cookies (sometimes called drt)

These cookies are set by third party companies which refer you to our website or advertise our products. We don’t control the setting of these cookies.

Preferences cookies

These cookies help us recognise you when you return to our website. For example, your language preferences.

Social Media Cookies

For websites used by individual customers, there may be the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter. You may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third party websites for more information about their cookies and how to manage them.

2.3 Our Obligation to You

We will exercise reasonable care in maintaining our website, use reasonable efforts to make our website available to you at all times and take the steps set out in our Privacy & Cookies Policy to endeavour to secure any personal data you give us.

2.4 Marketing

Your contact information may also be used to contact you by post, phone or email, with information on other products and services provided by us to the extent that you have permitted us to.

If you do not wish to receive promotional or marketing information from us you can contact us by writing to:

The Data Protection Officer,
Direct Life & Pension Services,
Friars House,
52a East Street,
West Sussex,
PO19 1JG

2.5 Modification of and Access to Data

You can change and modify any information about you that we hold by contacting us at the addresses in paragraph 2.4 above. A copy of all information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.


We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control, including using technical and organisational measures. We will use all reasonable efforts to safeguard your personal data. However, please note that if you send information by email to us you are doing so at your own risk.

External Links

We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided “as is” with no warranty (express or implied) for the information provided within them.

Contacting Us

If you have any queries about this website we can be contacted by:

Telephone: +44 (0) 1243 817 900
Facsimile: : +44 (0) 1243 819 208


If you have any trouble using this website with certain web browsers or other software like screen readers, we want to help. If you discover a part of our web site that has been difficult to use, please let us know.