PRIMIS Protection Service

As we are very much a mortgage led brokerage, so LifeQuote have proved to be a breath of fresh air. Our advisers are great at speaking with clients, identifying needs and making recommendations, but the reality is they get uncomfortable talking through the nitty gritty of a client’s medical history and the risk of non-disclosure is always an excuse we get back as to why brokers don’t like selling protection.LifeQuote takes away all the ‘excuses’ so brokers can focus on what they are great at – giving advice! As a result, our protection numbers are on the rise which means we are protecting more clients, and getting more revenue, a win / win for all concerned.

The Post-Covid World means that a broker's work load is even bigger than it was before (and that was pretty big!). For someone who was brought up in a 'pure protection' environment and then ended up working predominantly in mortgage/proc fee territory, LifeQuote is an absolute boon. Service levels are great and you are kept fully informed on progress. Client feedback has also been very good.The biggie for me has been the 'DIP' system where we can (anonymously) enter clients' health and activities and get a prelim decision from our panel of providers. It’s really useful for clients who might be edging towards 'non-standard'.We’re having a massive push on this in the traditionally quiet mortgage months of January and February.

LifeQuote make the advice process so much easier because they ask clients questions about their health, taking the onus away from advisers. The non-indemnity term is a good benefit to have available to us. I’ve received a lot of support from LifeQuote, the service is superb and they always call back. They are so helpful and I enjoy working with them.

The system is brilliant because it’s built into SolutionBuilder, so you can pull clients’ personal details across and then send the information straight to LifeQuote. Instead of wasting my client manager’s time chasing GP reports, I’d rather pay the fee and let LifeQuote pick it up, with regular updates on progress and then terms. The pre-sales system is good because you can fill in a couple of details in the ‘DIP’ and it automatically sends out pre-sales enquiries to everyone, with all responses coming back into the mail box. It saves time and effort.